We don't sell your data. We don't share it with advertisers. We collect only what we need to deliver and improve our cleaning service.
1. Who We Are
Maid Services Sydney ("we", "us", "our") is a professional home cleaning service operating across Sydney, NSW, Australia. Our website is located at maidservicessydney.com.au.
For any privacy-related enquiries, you can contact us at:
- Email: info@maidservicessydney.com.au
- Phone: 0468 285 594
- Business Hours: Monday–Saturday 7am–7pm, Sunday 8am–5pm
2. What Information We Collect
We collect personal information only when it is necessary for us to provide our services or respond to your enquiries. The types of information we may collect include:
Information You Provide Directly
- Contact details — name, email address, phone number
- Service address — the property address where cleaning services will be performed
- Booking details — preferred dates, service type, property size, special instructions
- Payment information — processed securely through our payment provider (we do not store card details)
- Communications — enquiries, feedback, or correspondence you send us
Information Collected Automatically
- Device and browser information — browser type, operating system, device type
- Usage data — pages visited, time spent on pages, links clicked
- IP address — used to understand general geographic location of site visitors
- Referral source — how you found our website (e.g. Google search, direct visit)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your booking or service enquiry
- To communicate with you about your booking, including confirmations, reminders, and follow-ups
- To send a post-service satisfaction message and request a review (you can opt out at any time)
- To respond to any questions, complaints, or feedback you submit
- To improve our website, services, and customer experience
- To comply with legal and regulatory obligations
- To protect the security of our business, staff, and clients
We will not use your personal information for any purpose beyond what is described above without your explicit consent.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
- Service delivery — your name, address, and booking details are shared with the assigned cleaner so they can perform the service
- Payment processing — payment information is handled by our third-party payment processor in accordance with PCI-DSS standards
- Legal requirement — we may disclose information if required by law, court order, or government authority
- Business protection — to investigate or prevent fraud, safety incidents, or violations of our terms
5. Cookies & Tracking
Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use the following types:
- Essential cookies — required for the website to function correctly (e.g. form submissions)
- Analytics cookies — used by Google Analytics to understand how visitors use our site. This data is aggregated and anonymous.
- Preference cookies — remember your settings and preferences across visits
You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website. We do not use cookies for advertising or retargeting purposes.
6. Data Storage & Security
Your personal information is stored securely using industry-standard technical and organisational measures. We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.
Booking and customer records are typically retained for up to 3 years for service history and legal compliance purposes. You may request deletion of your data at any time — see Your Rights below.
Important: While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of data transmitted to our website.
7. Your Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of receiving marketing communications at any time
- Lodge a complaint about how we handle your personal information
To exercise any of these rights, contact us at info@maidservicessydney.com.au or call 0468 285 594. We will respond to requests within 30 days.
If you are unsatisfied with how we handle your request, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Third-Party Links
Our website may contain links to third-party websites (for example, Google, social media platforms, or directory listings). These sites have their own privacy policies, and we are not responsible for their content or privacy practices. We recommend reviewing the privacy policy of any external site you visit.
9. Children's Privacy
Our services and website are directed at adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, we will update the "Last updated" date at the top of this page. Continued use of our website after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal information, please get in touch:
- Email: info@maidservicessydney.com.au
- Phone: 0468 285 594
- Hours: Monday–Saturday 7am–7pm, Sunday 8am–5pm AEST