Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the Maid Services Sydney website at maidservicessydney.com.au and your engagement of our cleaning services. By accessing our website or making a booking, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you should not use our website or engage our services.

These Terms are governed by the laws of New South Wales, Australia. We reserve the right to update these Terms at any time; changes take effect when published on this page.

2. Our Services

Maid Services Sydney provides professional residential cleaning services in the Sydney metropolitan area, including:

• Regular house cleaning (weekly, fortnightly, monthly)
• General house cleaning (one-off)
• Deep cleaning
• End of lease / bond cleaning

We reserve the right to decline or discontinue any service at our discretion, including where a property presents unsafe or unreasonable working conditions for our staff.

3. Booking & Confirmation

A booking is confirmed only once you receive a written confirmation from us via email or SMS. Enquiries submitted through our website or by phone do not constitute a confirmed booking until we have confirmed the date, time, service type, and price.

• Bookings are subject to availability in your area
• We will make every reasonable effort to honour confirmed booking dates and times
• In rare cases, we may need to reschedule due to staff illness or operational issues — we will notify you as early as possible and offer an alternative time
• Providing accurate information about your property size and condition is your responsibility — significant undisclosed differences may affect the quoted price

4. Pricing & Payment

All prices are in Australian Dollars (AUD) and include GST. Prices quoted are based on the information provided at the time of booking.

• Pricing is based on property size, service type, and any additional requirements you specify
• If the actual scope of work significantly exceeds what was described at booking, we may adjust the price — we will inform you before proceeding with any work beyond the quoted scope
• Payment is due upon completion of the service unless alternative arrangements have been agreed in writing
• We accept payment by bank transfer, credit card, and other methods as specified at the time of booking
• Outstanding invoices not paid within 7 days may incur a late payment fee of 10% per 30 days

5. Cancellation & Rescheduling

We understand that plans change. Our cancellation policy is designed to be fair to both our clients and our cleaning team:

• More than 48 hours notice: Free cancellation or reschedule — no charge
• 24–48 hours notice: A cancellation fee of 50% of the booked service price applies
• Less than 24 hours notice: A cancellation fee of 100% of the booked service price applies
• No access / lockout: If our cleaners cannot access the property at the booked time due to circumstances within your control, the full service fee applies

To cancel or reschedule, contact us by phone at 0468 285 594 or email at info@maidservicessydney.com.au. Cancellations are recorded by the time of your contact with us, not the time of our response.

6. Property Access

It is your responsibility to ensure our cleaners have safe and lawful access to the property at the booked time. You agree to:

• Provide accurate access instructions (keys, codes, concierge details) in advance
• Ensure the property is accessible and safe for our staff to work in
• Inform us of any hazards, fragile items, or areas you do not wish our cleaners to access
• Ensure pets are secured or removed from the cleaning area during the service

You do not need to be present during the clean. Most of our clients arrange key safe or lockbox access. All our cleaners are nationally police-checked and fully insured.

7. Bond-Back Guarantee

Our bond-back guarantee applies exclusively to end of lease cleaning services and is subject to the following conditions:

• The guarantee applies to cleaning-related items raised by your property manager or landlord at the final inspection
• You must notify us of any issues raised within 72 hours of your final inspection
• We will return to rectify the identified cleaning items at no additional charge within 72 hours of notification
• The guarantee does not apply to damage, wear and tear, items outside the standard cleaning checklist, or issues arising after our clean has been completed by a third party
• The guarantee is void if the property has been occupied, used, or modified after our clean and before the final inspection
• Photographic documentation of our completed work is retained as part of the guarantee process

8. Liability & Damages

Maid Services Sydney carries full public liability insurance. In the event of damage caused by our staff during a cleaning service:

• You must report any damage to us within 24 hours of the service being completed
• Claims reported after 24 hours may not be accepted, as it may not be possible to establish that the damage occurred during our service
• We will assess claims fairly and in good faith, and process legitimate claims through our insurer
• Our liability is limited to the reasonable cost of repair or replacement of the damaged item, not to exceed the insured value

We are not liable for:

• Pre-existing damage or wear not disclosed at the time of booking
• Damage to items that were improperly secured, unstable, or placed in an unreasonable position
• Loss of items not locked away during our service
• Indirect, consequential, or economic loss

9. Client Conduct

We expect all interactions between clients and our cleaning team to be respectful and professional. We reserve the right to immediately terminate a service and decline future bookings where:

• Our staff are subjected to abusive, threatening, or discriminatory behaviour
• The property presents an unsafe working environment (extreme clutter, hazardous materials, pest infestation)
• A client provides materially false information about the property or scope of work

In the event of immediate termination due to client conduct, the full service fee remains payable.

10. Intellectual Property

All content on this website — including text, images, logos, graphics, and design — is the intellectual property of Maid Services Sydney and is protected by Australian copyright law. You may not reproduce, copy, distribute, or use any content from this website for commercial purposes without our written permission.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

Nothing in these Terms limits your rights under Australian Consumer Law, including rights relating to consumer guarantees that cannot be excluded by agreement.

12. Contact Us

If you have any questions about these Terms of Service or wish to discuss any aspect of your booking or service agreement, please contact us:

• Email: info@maidservicessydney.com.au
• Phone: 0468 285 594
• Hours: Monday–Saturday 7am–7pm, Sunday 8am–5pm AEST